14 days, no reason needed. If Cosmik Streamer isn't right for you, email support@cosmikstreamer.com within 14 days of your purchase and we will refund you in full.
Why it works this way
Cosmik Streamer runs on hardware we did not sell you — your Raspberry Pi, your card, your power supply, your goggles. We have tested the combinations we can, but we cannot test every one. It would not be fair to ask you to carry the risk of that, so we don't. If it doesn't work for you, you get your money back.
We would also genuinely rather refund you than have you stuck. A refund costs us $29.99. A frustrated pilot telling other pilots costs more than that.
How to ask
You can do either of these — whichever is easier:
- Email us at support@cosmikstreamer.com. Include the email address you bought with, or your order reference from the receipt. You do not have to explain why.
- Reply to your receipt. Your receipt comes from PayPal, and we can refund you straight back to it.
We aim to answer within one business day. Once approved, the money goes back to the card or account you paid with. How quickly it appears is up to your bank — usually a few business days, sometimes up to ten.
What happens to your licence
When a purchase is refunded, the licence key from that purchase is withdrawn: it can no longer be activated, and any Raspberry Pi it was matched to is released. Please stop using the software once your refund is issued, and remove it from any Streamer you activated.
A refund switches your Streamer off. Once we issue it, that licence stops being valid and the Streamer stops showing video. It keeps its Wi-Fi, its console and its settings, and you can license it again at any time by buying another licence — but the part you paid for stops working, because you have been paid back for it.
It will never interrupt you mid-flight. If your Streamer is recording, broadcasting, streaming to a destination, or has anyone watching, it finishes first and switches off when nothing is running. We will not take a picture away from a pilot who is in the air, for a refund or for any other reason.
And we will still be straight with you about the limits. Your Streamer only learns about the refund when it can reach the internet. One that never goes online again will not find out — we are not pretending otherwise, and we are not going to build anything that phones home more often to close that gap, because the same design is what lets your equipment work in a field with no signal and is the reason your licence never expires.
Your recordings are yours and stay yours. They live on your own memory card. We have no way to reach them and nothing is removed from your card by a refund.
After 14 days
The 14-day promise above is unconditional and does not need a reason. After that window we are not obliged to refund, but we would still rather hear from you than not — if something is broken, tell us. We fix things, and we have made exceptions for people who were let down.
If something goes wrong with delivery
Your licence key is emailed to you as soon as your payment completes. If it has not arrived within 15 minutes, check your spam folder first, then email support@cosmikstreamer.com with your receipt and we will send it manually.
A payment that succeeded is never lost. Your PayPal receipt is proof of purchase that exists independently of our systems, so even if something on our side is having a bad day, your purchase is recoverable and we will honour it.
Your statutory rights
This policy is in addition to any refund or cancellation rights you have under the mandatory consumer law of the country you live in. Nothing here reduces those rights.
Contact
support@cosmikstreamer.com — a person reads it.